Reference

Clear Rules Before You Join

Legal clarity comes first: we show the account rules, wallet record handling and access conditions before you open your 4dprize account.

Local-law access checkDANA record contextOVO wallet referenceGoPay and QRIS chips
4dprize Clear Rules Before You Join
CONTACT ROUTES

Reach Us About Legal Questions

Legal questions need a clear path, not a hunt through the lobby.

Live chat Open live chat from the account menu between 09:00 and 23:00 WIB.
Email form Use the contact form for document requests, data changes or written legal questions.
Account centre Head to Account, then Help, then Legal Request when you are signed in.
ACCOUNT PROOF

See How We Handle Your Rights

Your legal rights are easier to use when the account trail is tidy. We keep login, wallet and support records tied to your profile so requests can be…

Data handling

We collect account details you give us, login records, wallet references and support messages.

Cookie choices

Cookies help remember session status, language choice and basic device signals.

Account security

Legal access checks may include your password status, recent device, phone number and wallet reference.

Retention window

We keep records for as long as needed to manage account activity, answer disputes and meet lawful requests.

Correction requests

If your name, phone number or account detail is wrong, send a request through Account, Help, then Legal Request.

Access limits

Some lobby areas, including Aviator, Mahjong Ways or live tables, may be unavailable if local law, account checks or region…

Quick Answers Before You Start

These answers cover the legal questions we hear before account opening, wallet checks and data requests. They are written for practical use, so you know what to prepare before contacting us. If your case depends on location, eligibility or local rules, we will assess it against the account record available to us.

It explains the rules for account access, data use, wallet records and support requests. Before you join, read it with our account terms so you know what we check and why.

Access and eligibility depend on local law and are available only where local law permits. If region signals, account checks or legal conditions block access, some lobby areas may not appear.

We may use your registered phone number, username, login time, device signal and payment reference. For wallet questions, DANA, OVO, GoPay or QRIS records help match activity to your account.

Sign in, go to Account, then Help, then Legal Request. Tell us what you need, confirm your registered phone number, and allow time for us to verify the request.

Yes, you can ask us to correct account details that are wrong or outdated. We may request proof before changing names, phone numbers or wallet-linked records to protect your account.

Cookies do not decide your rights, but they can support session checks and device matching. If you clear them, we may ask you to sign in again before processing a request.

Our support team receives the request and routes it to the right account or policy handler. Live chat runs 09:00 to 23:00 WIB, while written requests can be sent anytime.